Bests & Worsts Reviews from Amazon

I tried. I really did. I bought this laptop back in August, very eager to use what was, up to that point, the most high-end computing device I ever bought. And the most expensive. Little did I know that I would embark on an insane odyssey of stupidity and frustration. To put it simply, the laptop started manifesting problems almost right away. The audio from the speakers would fade away as I would switch from earphones to the computer's native speakers. It just wouldn't produce any sound. I would roll back the drivers, update again, install new ones, pretty much every trick in the book, including a factory reset. And it would work, until it finally didn't. That's when things got nutty - the speakers went from no sound at all, to a garbled, tinny, reverbed, distorted mess. It was awful. So I call up MSI customer support for a repair. Ok, fine. The Amazon return date was up? Not to worry - surely, MSI's warranty was beefy enough to match the price and brand prestige. I knew something was up when I called in to their support line and was asked to pay shipping. And yeah, the problem manifested AGAIN after the "repair." No sound, and then a garbled mess. I even did a factory reset, and the problem persisted. That should tell you the problem is with the hardware. At this point, I am annoyed - I just spent more money on a computer than I ever did, and I was dealing with persistent, basic problems. So I asked MSI for a replacement. No can do. Warranty doesn't cover replacements. Only repairs. UGH. I sent it back in, for a second repair. Guess what happened? The problem manifested AGAIN. This is a defective machine, period. But will MSI stand by their product and do the right thing, nope! Sorry - the warranty only covers repairs. And so, if we had it MSI's way, we would be caught in an infinite loop of problem-repair-problem-repair, for ever (or until the warranty runs out). So let this be a lesson to all of you. Never buy MSI. Their policies suck, and their computers are lousy. I am stuck with $2000 paper weight, as far as I am concerned. I will have to look into some legal action. As a resident of California, perhaps the Lemon Law will protect me. Never. Buy. MSI.