Bests & Worsts Reviews from Amazon

I have the Soundcore Life P2's, Liberty Air 2's, and now the Liberty Air 2 Pros. I really like the case and I think the sound quality is better than the other two sets of buds I have with Soundcore. There are a few issues that I have which unfortunately for me are dealbreakers. 1. There is a delay in the audio when watching videos. I've noticed it more on Youtube, but it's enough where watching videos is frustrating. 2. For some reason, these earbuds are not very comfortable for me, which is odd, because I can wear the Liberty Air 2's for a long time with no problem. Maybe I need to look at a foam ear tip? 3. I'm also having the same issue where there seems to be little to no difference between normal, noise cancelling, and ambient modes. I often have to check my phone to see which mode I'm on, since they all sound so similar. On a positive note, these sound awesome and everyone I've talked to said these sound significantly better than the Air 2's on a phone call. I'm not sure if I got a bad set or if a firmware update can fix these issues. I'll likely be returning them though.