Bests & Worsts Reviews from Amazon

The details: Purchased the Hoover Cordless Stick Vac in November of 2010 for my wife. Vacuum worked well and my wife loved it. In January of 2011 the battery charger seemed to have stopped working so we contacted Hoover customer support and they determined that the charger had indeed failed. A replacement charger was offered and, at that point, all was well. More than a month later (March), no sign of the replacement charger. Contact Hoover customer support once again. After quite a bit of unnecessary run around, they finally admitted that the charger is on back order and would not be available for another 2 months (!). And, since we purchased it through Amazon they would not offer a refund. By this time the Amazon refund period had expired. So, we contacted the Hoover headquarters to see what they could do. The assured us that they would put a replacement charger in the mail that day. It is now early April and no sign of the promised replacement. Bottom line is, if yours works that is great. But if you need Hoover customer support, God help you because they surely won't.