Bests & Worsts Reviews from Amazon

I am an engineer, but not an accountant. My CPA recommended that I use Quickbooks Pro. I am fairly comfortable around computers and software. However, I found this software less than satisfactory. Here are the reasons: 1) It is true that the software is mostly intuitive, but not always. 2) I had purchased the PLUS option with unlimited support. However, the support hours are very limited. Every time I call, there is a 30-60 minute wait. They don't even allow us to schedule a call back. This means we have to hold the call for a very long time. 3) there is no easy way to communicate by e-mail. 4) Some of the tech support people, although friendly, had very poor communication skills. 5) simple corrections in "My Account" profile had to be called in. There is no way to make these corrections yourself. The tech support people did not have the authority to make any changes. So they submit the requested changes to admin. Most promises are never kept. It just does not happen. My company name and primary contact are still wrong after 6 requests. There are two names on the contact list, whom I have never known. No one can remove these names. 6) Quickbooks Pro does not allow you to create Purchase Orders or debit memos, just invoices and credit memos.This is cheating in my opinion. This portion is added on November 22. In response to my comments above, Corie from Intuit Customer Care wrote (Nov 18) to assure me that he is very concerned about my frustration and will help. After that, I have sent three different e-mails to Corie suggesting the time for calling. This person is NOT serious. He just goes through the motion. His words don't mean anything. There is NO FOLLOW UP - just empty words. Don't buy this product, don't trust Intuit Customer Care ... Ashok Thakkar