Bests & Worsts Reviews from Amazon

I had the older version of this heating pad, used it for years, and loved it. Recently it was retired due to age so my mother bought me the newer version as a replacement for my birthday. Within a couple weeks, the digital screen broke becoming completely unreadable. The heating pad itself seems to continue working fine - but not being able to see the digital output is obviously a problem. I mentioned this to my mom (who had also owned the older model for years and currently has this version as well), and she responded in saying that hers also has the same problem, but that it lasted quite a bit longer before this occurred. Due to this I decided to return it instead of exchange it, using the gift receipt I had been provided. I tried to automatically do it online and it claimed that it was not eligible for a return, so I contacted Amazon directly. Below is a transcript of the conversation, which by itself pretty much tells you everything you need to know. To be fair, Amazon decided to give me a refund anyway so good on them there, but the below conversation was the height of stupidity from a company that usually gets it right: Me: so in the future where do I see these return policies on items like this "non returnable" so I can know to never buy these or add them to my wish lists Helen: I am processing now your refund. Here is the link: https://www.amazon.com/gp/help/customer/display.html?nodeId=201077750 Me: ok, can you please show me on there where I would know this item was on that list prior to ordering Helen: I am so sorry that we don't have the option to check this out this is depends on the list of the item that you to purchased. Me: so how would I know ahead of time I am ordering an item I cannot return until after I order it then? at which point it is typically too late, while I appreciate you refunding this I need to know how to avoid this in the future Helen: I totally understand that you want to know the type of item you are ordering so you can avoid this issue in the future, However as I have checked wit my lead and the website, we don't have any tag on the item at the website if it is returnable or not. This is because this items are only tagged once you have proceeded to place the order. But the categories are in here. https://www.amazon.com/gp/help/customer/display.html?nodeId=201077750 I am so sorry. Avoid this item, it is defective and the return policy is borderline if not completely "scam" material.