Bests & Worsts Reviews from Amazon

I've been a customer of Ooma for 6 months. The old hardware was clunky but it did the job. I ordered all the new Telo hardware, spent $300, and tried to set it up. After following all of the printed instructions, nothing worked. So I call in. Someone named Hannah explains that none of the printed instructions of applicable to "upgraders," and that I instead have to plug this stuff into my computer directly and go through a series of arcane steps. She fumbles through these steps and seems barely able to speak. She keeps saying, "Wait, hold on, umm." I am patient. I continue listening. She then explains that as an upgrading customer, I have to not only pay a $12 "surchange" but also a $75 "re-activation fee." I explain, I will not be paying those fees, because nowhere during my purchase did it say, "Stop -- this product does not cost $300. It actually costs $387 - but we'll suck the difference out later." She persisted, and so I asked for a manager. After 10 minutes of waiting, she said there were no managers, but she'd be happy to "open a ticket" for me. I said no, I want to speak with a manager. She said, "If you had read the terms and conditions, you would have known about the extra fees." I ignore her and continue asking for a manager. I called Ooma on a second line -- this time asking for Sales. The sales manager kept me on hold for 30 minutes and said they couldn't do anything for me. In the end, I am returning everything and canceling my account with Ooma. I am also NOT giving my old equipment to a family member, costing Ooma one more potential customer. TERRIBLE customer service and hidden fees. Don't listen to "no monthly fees," either. Most of the real Ooma features are only available if you pay $12/mo. Avoid at all costs.