Bests & Worsts Reviews from Amazon

I purchased the fitbit on May 1st and received it a week later when it came back in stock. I loved it at first until it went to perform a software update and failed in the middle and completely bricked the device a few weeks later. My device wouldn't reset, turn on or anything. I called fitbit to get a replacement since it was under warranty and their customer/technical service is horrible. They walked me through the steps through email and then wanted me to take a video with the claim number in the video shot so they could verify I was truly trying to reset the watch and it wasn't working. I sent the requested video to fitbit and a few days later got a confirmation that they would send me out a replacement. I received the replacement with instructions to throw away the defective fitbit. The replacement showed up in a barely padded envelope through USPS and without a signature required. I tried setting up the new device and nothing, I left it on the charge station over night and somehow it finally synced. I started noticing syncing problems and nothing was tracking accurately to my app. In the app I noticed that the watch was rotating from syncing, looking, connected and kept looping like that. I called fitbit and they began troubleshooting with me, after 50 minutes on the phone with them where they had me try multiple devices, made me log in to my router to verify what channel wifi was being used I finally demanded to speak to a manager since they sent me a defective watch that was clearly not working. The manager informed me that fitbit may send you watch that has been returned by someone else and is "like new" and that it states that in the fine print under the warranty information of your watch. so at this point i'm waiting for another watch and have requested that it is a new one never been used to replace my watch I had for a little over 2 weeks. After this watch and previous fitbits I had that required the ocassional reset to make it sync again I will never buy another fitbit product. They have no idea how to treat a customer or to make a reliable product.