202
people found this helpful, as of 2023
ranked #159,461 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Useless POS Company ... Buy Another Brand!
I purchased this gauge (Astro 3018) based on a friends digital pressure gauge (same one) that he has had for 2+ years. Iv'e used it and loved it! I then bought my own in April 2019 and it was fantastic for three days. On the fourth day I went to use it and it was dead. OK, I figured the batteries it came with were spent, so I put in new batteries. Great, its working again! Two days later... dead! This went on for over a month as I tried several brands of new batteries ... Duracell, EverReady, Rayovac, etc ... it cost me a fortune! Finally I had enough and called Astro and explained my problem. They told me to send it in for repair. I shipped it back (my cost) and a couple weeks later I got it back in a padded envelope when it should have been a box (like I had shipped it) to better protect it. I put the unit back in service and on the second day, once again... it was dead! I replaced the batteries again with fresh Duracell's. Three days later ... DEAD! I contacted Astro again and explained my issue. The lady at the other end of the phone sounded indifferent and advised me that they had already replaced the "head" of my unit. I explained that I'm having the same exact issue. She told me to send it back in. WHAT??? Send it back in at my expense?? Yep.... another $15.00 to send it back. I wanted to speak to someone else. She forwarded my call to the repair person and I left a message. Then I called back and was forwarded to the product manager where I again left a message. 2 1/2 weeks later I've not yet received a call back. Screw it - this thing goes in the trash and I'll purchase another brand. Be forewarned ... Astro is another BS Company!
UPDATE (8/29/2019): I have long thrown my useless Astro 3018 in the trash and purchased another brand that actually works. The new one is not digital and therefore not as quick & easy to use but, it functions flawlessly. The reason I'm updating this review is because I just received an unexpected package in the mail this evening ... you guessed it, a brand new Astro Digital Inflator model #3018. Why??? I can only guess because nobody bothered to ever reach out to me or return my previous calls. I can only imagine that Astro saw my negative review and were shamed into attempting to make it right. I'll say this, I'd be impressed had they contacted me and communicated there intentions. Maybe this $65.00 item might not have actually cost me an additional $75.00 and numerous hours of aggravation. I'll try this new one and see if it continues to function and update again - but my faith in this item is weak, same as my feelings toward the miserable people with lousy attitudes who answer the phones for Astro customer service and repairs.
August 2019 · Automotive · verified purchase