Bests & Worsts Reviews from Amazon

This piano was absolutely fantastic. For five months. Now the E and F key don't work. They do this odd thing where if you strike the E you can't strike the F next. Or if you strike the F you can't strike the E next. If you try to play them one after the other, silence. And they do it for the whole range of the keyboard. Strange. Very irritatingly, we've just signed our daughter up for lessons and now we are out of the return time and have to take this lemon to get repaired. SUPER ANNOYING. Yamaha is being pretty unhelpful. Incredibly irritated. **UPDATE** In the middle of lessons and recital season, our piano is currently being held captive by a local repair shop. Yamaha would neither accept a return or make a trade, nor would they send a loaner; taking the piano to our local repair shop was the only option. We are now in for the cost of the piano and the transport to the repair shop, out for the cost of lessons and have a child with a recital looming who cannot practice. The local shop has been disparaging about Yamaha products and customer service and has no date for return of the piano as they "wait for parts." I will be calling Yamaha again today to plea my case for a replacement or refund as I'm souring to the consumer treatment. They could have resolved this easily. If this had happened sooner, we could have just dealt with Amazon's amazing return policy. Instead, we are here. **FINAL UPDATE** Yamaha customer service is abysmal. I empathize with anyone who goes through what we did trying to get our piano repaired/replaced. Re: the above update, I called Yamaha that afternoon as promised. Again, I was met with a snotty attitude and ridiculous remarks. The Yamaha representative told me a) I never should order from Amazon as they would have dealt with this differently if I'd bought directly from them (I'm sure Amazon will be thrilled to hear this) and b) it's very common for consumer products to be sent out for repair before replacements. Fair enough. But the example he used was a car---if your car needs a repair it has to go into the mechanic. I would argue that most car companies offer a loaner when they are remiss. It's not called a courtesy car for nothing. But in Yamaha's world, there is no courtesy and there is certainly no courtesy piano. The CS rep transferred me to the parts department to see if they could determine "if" the parts (of which I still have no clue what they were) have been ordered and if so, how long it will take to ship them for repair to my local store. I received a voicemail, left a message and as you can probably tell where this is going, never heard from them again. I dropped it at this point. My sanity wasn't worth the constant huffing and puffing from Yamaha and I couldn't bear to argue anymore. 7 weeks after our piano stopped working, it returned home. Minus the cost of transport in a hired car x4 (we are in a major city and walk everywhere), minus our child's prepaid piano lessons (she made due on a janky old keyboard with missing keys in the interim---thank goodness we happened to have access to that, thanks friend) and minus time and effort dealing with a pretty crabby company. Our piano works fine now. If I ever have to go through this again, I don't know how I will react. Honestly, I just don't get it. I don't need companies to bow to my every whim, but this is 2016, and money talks. And so do poor reviews. I will never recommend this product to anyone. In fact, I will likely never recommend ANY Yamaha products. It's kind of like that pretty girl/handsome guy that has such a bunk personality you quickly realize they aren't attractive at all. And you end up falling in love with the person who treats you right. Yamaha: treat your customers RIGHT.