120
people found this helpful, as of 2023
ranked #232,336 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Vitamix Ascent 3500: Safety Issues
Hi, I bought my Vitamix Ascent 3500 on april 5th 2018 on Amazon, but started using it in July 2018 since i was moving out of my apartment to a new house and in the meantime I used the ninja blender that I had for the last 3 years. To my disappointment, while using my Vitamix on July 15th (after the 10th time i was using it!) to make a smoothie, a burn smell came out of the blender and the error code E3 2-2 appeared on the digital display. I immediately switched off the machine. Then, I tried to switch it on again but the error code was still showing and the Vitamix would not start. After a few hours, the Vitamix started working again, but when I increased the speed, the noise was unusually loud, the display symbols were blinking, the machine started moving by itself on the counter top due to the vibrations, a burn smell came out of it and the same error code appeared on the digital display.
After a couple of hours, I switched on my Vitamix again and it was working fine until I increased the speed above 6. This time a burn smell came out which is not normal and not safe !
The Vitamix Ascent 3500 blender is three times more expensive than my Ninja blender BL772 which still works fine after 3 years of daily use (from frozen smoothie to almonds butter). With all the reviews, I really had high expectations about the Vitamix performance, but to be honest, I no longer trust the product. Instead of being an ally in the kitchen, it became a threat and I do not want this I my home. I will send it back to Amazon where I bought it and request full refund based on the safety issues the Vitamix presented over the last 30 days. This product did not convince me at all and I will for sure not recommend it to anybody.
I have a few pictures and videos of the product malfunction, so if Vitamix wants them to improve their product, please have them contact me.
August 2018 · Home and Kitchen · verified purchase