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105
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ranked #248,520 most helpful out of 571,544,897 reviews
★☆☆☆☆
Widespread power button failure and lousy support - DO NOT BUY
I bought these when they first came out in June 2016 and have performed very well. However, in Jan 2018, the power button began glitching. With the button switched off, the device will turn on by itself in front of my eyes and pair with my phone. It will stay paired until it sleeps and then turn on to pair again - this cycle continues until the QC35 battery is drained. The issue is easily reproducible when connecting to any device - a PC, Mac or iPhone. I can hear the QC35 turn on, state its battery life and auto pair in the middle of the night. I emailed Bose to get service options. Was the firmware updated? Yes. Did I do a reset? Yes. Have I taken delicate care of my product? Yes - these were babied and used exclusively indoors. But the problem still persisted into May 2018. A quick Google search and looking at Amazon reviews show this is a frequent issue among users. So I called Bose and asked for a replacement due to this common defect. They refused, quoting the expired warranty and offered to replace with QC35 II at a discounted price of $250. I protested the price to which I negotiated to $150 because if you look at the QC 35 II, it's the same button design that failed. Am I expected to shell out $250 every year to have functioning headphones? I ultimately refused their service because I no longer have confidence in their quality. This will be the LAST Bose product I will buy. You would expect a $350 flagship product to last more than 1.5 years, right? And if the issue is happening at a high rate, one would expect Bose to take responsibility and provide affordable or free repairs - especially for their flagship model. Do a quick search on "QC35 turning on by itself" and you will see many posts with the same complaint. I also own the QC25 which had its right earpiece fail a year after purchase - this was also a common issue with reports all over the internet. I'm disappointed in Bose and can no longer recommend them to you or my family and friends due to this history of poor quality.
May 2018 · Electronics · verified purchase
the product in question
Bose QuietComfort 35 (Series I) Wireless Headphones, Noise Cancelling - Black
4.4★ · 9,230 ratings, as of 2023
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