Bests & Worsts Reviews from Amazon

I purchased this product to listen to recorded books and could not get the player to link via Bluetooth to my headphones. I contacted Sandisk who acknowledge the player had defects which kept it from linking with numerous Bluetooth products. They offered to replace it with the same product that was fully Bluetooth capable, as indicated on their Amazon product description. I returned the product to Sandisk on August 8 and waited. No product was returned to me, and then I got an email, which stated they were out of black mp3 players and would send me a red one. I called them, and after 15 minutes of horsing around with their automated answering system got a live person. Bottom line, accept a red mp3 player or wait indefinitely for a black one. I request a refund and they refused. I request they return my black player so I could return it to Amazon and they refused. You will love this; they said they couldn’t return my original product as it was defective (which didn’t keep them from selling it to me in the first place). So now I sit and wait. My advice to you is not to purchase their products, if you do and are unhappy immediately return it to Amazon because you do not want to go down the path that I have been forced to follow.