Bests & Worsts Reviews from Amazon

I recently purchased a new laptop with Microsoft Office 2010 pre-installed. When I tried to register the product using the Product Key (taken directly from the computer's label) the code was not accepted and I received an Invalid Product Key response. I called the computer manufacturer's help-line (Sony) and was told that this was a common problem with Microsoft Office 2010, and they referred me to Microsoft itself. For the next three days I tried to contact a Microsoft "help" tech, both through the internet and by telephone with what I thought would be a simple problem requiring a simple fix. But noooooo . . . Talk about being run around in circles. In the end my option was to either pay a Microsoft contracted help-line (OMNI) to "fix" the problem, or pay Microsoft directly ($39 / $49) to use their help-service in order to fix a problem with THEIR software. WARNING: if you have any problems with Microsoft software, beware. Unless you're willing to pay additional fees to fix problems with THEIR products you're SOL!!!