Bests & Worsts Reviews from Amazon

Beware of Contour Products and the Back Max system! First the product itself: It is not suited to someone over the height of about 5'7". Although the pieces to separate (by zippers), if you do that, the slippery nature of the fleece cover slides all over the place, so you're basically forced to leave them zipped together, and then the dimensions are too small for someone of higher than average height. The foam out of which the pillows are constructed is SO hard, it is actually painful to lay on for more than a few minutes. Because of the dimension of the box in which the product comes, it's the volume equivalent of approximately 82Lbs. That means shipping charges of $60 via the post office and just slightly less with UPS. Second return policy and customer service: 1). Return policy is WAY down on the bottom of their webpage, very easy to miss. 2). To return the product requires a Return Authorization. 3). When you request the return authorization, they inform you there is a 20% restocking charge for `used' items. 4). The address on their website is not a UPS verified, and instead of informing of the appropriate address, Customer Disservice keeps sending crip-to-grams till finally you have the correct address. 5). When you ship the item back, a week goes by, with no word and no credit for the return. 6). When you ask where the credit is, you're informed that `We have a 30 day return policy. Since the product is used, it has been disposed of, we don't have a record of your credit card number, and there will not be a refund coming'. Save yourself grief and a LOT of money. DO NOT BUY from Contour Products.