Bests & Worsts Reviews from Amazon

I wish I could review my brand new toy, but alas I can't. My Kindle arrived with an apparently defective wireless internal antenea. So after calling the help line and having them try to troubleshoot (and fail) over the phone, I'm told that someone else (presumably with more product knowledge) with get back to me in 24 hours or so and try some more troubleshooting. What?! It's a new product that's is facing stiff competition from newer more stylish products and who ultimately will live and die by reviews from early adopters. Instead of making me wait even longer (isn't six weeks enough?!) they should have said we'll send you a new Kindle ASAP and ship us back the defective one. It's been over 24 hours and I have not heard from Amazon.com yet. I think I will just return this product and wait for the newest slickest thing Apple comes out with or checkout the new Sony ebook reader. I'm sure if it's working properly the Kindle is great, but the lack of good customer service has turned me off from the product.