Bests & Worsts Reviews from Amazon

I was initially very impressed with this machine, its cheap, easy to put together, and for the 40 miles i put on it, it worked well. About a week and a half into it it started sounding like it was going to explode! It started screaching very loudly and making thunking noises, and was getting harder and harder to pedal, while at the same time black shavings were scraping off of something onto our floor. I opened it up and straightened wheel out which was horribly misalligned, but it didnt make any difference, it was toast. Called exepeutic since it was still on warranty, and its the most unprofessional company ever, they told me to take it apart again(even though I told them I did that the previous evening ,but they made me tear it down again), then put me on hold with some horrible morning show blasting ,fellow on the phone was not friendly and not helpful, then after putting me on hold he told me to ship it back to amazon. I told him i got rid of the box and he acted like i was a moron...I live in an apartment with a baby ,wife and myself, i dont have room for excess packaging. but anyway, moral of the story ,the machine started out great, for as shortly as it lasted, then the warranty from this company means nothing, they just pawn you off on amazon. Buy at your own risk, it may not be worth the hassle, stress, and time of dealing with the horrible company and waiting for machines, repacking, resending ,etc ,etc