Bests & Worsts Reviews from Amazon

Bought in Dec 2014 for Xmas for husband. Used for 2 months - worked great. The frother broke - no steam and water leaking out from the top section of machine. Called DeLonghi. Very long call wait times. Learned that you are responsible for getting machine to service center - no matter how far away it is. They do NOT pay for this shipping. Communication is sparse at best. I bought this unit because the reviews were good, but did not see anyone else spell out the POOR customer service and warranty policy. Again I like the machine, but to own it for only 2 months then have to pack it up in a box and ship it yourself to a service center and wait for repair is extremely poor! I likely would not have bought if I knew this fact. Will update as this unfolds. Updated 4-1-2015. Do not buy this machine. I am at week 3 with machine at the mail-away service center. Did I mention that you pay for shipping to get it fixed! The service center has no email or proactive communication, it is a black hole. Called today (week 3) and they are "still waiting for parts" for a NEW machine! Tried emailing Delonghi management to help out. No response at all. If you decide to buy this machine, buy 2 of them. When the one breaks and must start its dark journey to the repair black hole, you have another. Fundamentally any company that will not replace a small appliance in the first 6 months should be avoided. Will still update saga.