Bests & Worsts Reviews from Amazon

I purchased this Razer Naga Mouse new back on March 10, 2010 for $80.00 from Amazon.com. I was very happy when I received this new mouse as I play online games, as well as general home office functions; I work from home a lot. Anyway, this mouse was a dream comes true; this mouse was the best mouse I ever owned. That is until about December 2010/January 2011. The left mouse button seemed to be not working properly (double and triple clicking). I was not sure at first, but by the end of January 2011 (10 months old), I definitely determined it was the Razer Naga. Only by this time, the right mouse button also began malfunctioning with the double and triple clicking. I called Razer Naga for assistance; they had me update the firmware. Updating the firmware did nothing; long story short, an RMA was issued because it was still under warranty (2 years from date of original purchase). I initiated this complaint on January 28, 2011. By the time I sent in my defective mouse (and they received it), and they sent out a refurbished mouse on February 10, 2011, almost 2.5 weeks had passed. Well, here I am today October 28, 2011, and my refurbished Razer Naga mouse is once again defective; left AND right mouse buttons are double and triple clicking AGAIN! This has been ongoing for almost 2 weeks now, and has gotten to the point of not being useable. What is most alarming is that after researching this problem online, this is a VERY COMMON DEFECT with this product! There are actually youtube videos on how to "fix your Razer Naga left mouse button" because this is such a common defect. I do NOT recommend this product at all. DO NOT BUY this Razer Naga mouse because it is not if, but when you will need a replacement. I will update once I know what Razer corporation intends to do about another warranty replacement. Update: December 6, 2011 Razer sent me out a warranty replacement mouse. The problem is that the replacement they sent me was extremely dirty, all scratched up, no serial number, and the cord was frayed out at the USB end. The teflon strip on the bottom of the mouse was virtually worn off, and the filth on the bottom was like a black crud caked all around the laser eyelet, the selector switch, and any little recess. The mouse wheel ridges were worn to the point of almost being smooth and had crud in what was left of the recesses. The number pad buttons on the side were also worn out too. I contacted Razer and they had me jump through hoops, send them pictures, etc. After about a week, they agreed to send another replacement once they received the dirty worn out. I sent the mouse back to them, and just received another replacement on December 5, 2011. This replacement is just as bad as the previous. However, this mouse has a serial number, but half the number is all worn off, and it is just as filthy and beat up too. Actually, the teflon strip on this one is more worn out. I sent Razer an email letting them know how disappointed I am, and that I will never again purchase another product from them. The cost of mailing the item back, slow turn around, quality of a replacement, etc. is just not acceptable. Even though it is cosmetic, there is no excuse for sending something so worn out, filthy, and scratched up. The mouse I sent to them originally was not in that cosmetic shape. I am urging others who are interested in the Razer Naga or any other Razer product to not purchase. The customer service is horrible, and they basically do not stand behind or take pride in their products. The known defect on the mouse buttons is the plastic under the mouse button that make contact with the switch wears out, or wears unevenly. This causes missed clicks, or multiple rapid clicks. There are youtube videos on how to fix the problem (if it is out of warranty). Between the cost of shipping the product back to Razer (with a signature delivery) and getting a temporary mouse, I could have purchased a SteeleSeries, or any other gaming mouse. It costs $12-$14 dollars to ship each time, and the Logitech laser mouse (M500) $30.00, so for a few dollars more, I could have saved a lot of time and aggravation.