Bests & Worsts Reviews from Amazon

Last year when my son was in T he purchased this same mattress in a queen size. I visited and it was one of the most comfortable mattress i slept on for a long time. Therefore, when he moved he brought it north to replace the one in the home i was visiting, it was 20+ years old. However, the bed i was sleeping on was a full size so the queen he brought went into the basement for storage. Eventually, until i could afford to buy a full size i slept on the mattress he brought. A little more than a week ago, being very pleased with the queen Swiss Ortho Sleep 12”, I ordered the same in a full size. It was delivered earlier than expected.. After 4 days I thought this was defective because 1. It did not expand properly 2. The perimeter going in about 10’-12’ had very little support. 3. I could not sit on the mattress when getting on the bed to sleep or off without sliding off because it caved in. 4. While the mattress seemed to have support in the middle, this mattress should be able to accommodate two people NOT just one in the middle. If not laying directly within the center section, not off to one side, I found myself rolling toward the edge of the mattress. That was extremely uncomfortable. 5. When pressing down on the top or rolling over a kind of crunching sound could be heard. Not real loud but there. 6. After selling on it (the softness combined with the firmness directly in the middle was fair to good) there wa a deep imprint in the top for about an hour until the foam/bamboo ‘topper’ expanded again. ALSO NOT ACCEPTABLE for a new mattress. DEFINITELY A PROBLEM EXISTS. I CONTACTED AMAZON ABOUT THE WARRANTY only to be taken to a general notification a warranty was available and no way to contact the manufacturer for a copy of the 10 year warranty Next option was to go to the phone to Amazon. The rep told me I had to return the item to get a full refund. I would have to box it up and Amazon would arrange a pickup from UPS. She said she would send contact information for the manufacturer by email. She was most pleasant as were all employees of Amazon. However, when I got the email there was no contact information for the mfg only a link to file for a return. The next day I again through chat actually received a phone call from Joy. She was amazing; yet she informed me I needed to connect with the department handling heavy returns. They were presently closed could I call tomorrow and ask directly for them. This morning I did just that and asked for a supervisor. The supervisor advised me UPS does not pick up expanded mattresses. I could contact the mfg for warranty processing but she could not give me any information other than what I already found on the internet, none of which put me through to customer service for SWISS ORTHO SLEEP which I found was a division of HOMEGOODS MANIA LLC out of Vernon CA. The only phone number was that of the COO and he never returned my calls. The Supervisor this morning offered me three options: 1. Call the manufacturer (she could not supply me contact information other than whet I had0 2. Return the mattress for a full refund (I had to figure out how to do that.) 3. I could keep the mattress and the maximum refund she could give was 35% (She further stated there was NO one higher up I could talk with. I decided 65% loss was little price to pay for a very valuable lesson. NEVER BUY ANOTHER MATTRESS OR LARGE ITEM FROM AMAZON! GO DIRECTLY TO A STORE! I told her I would leave a lengthy REVIEW of 1. The Mattress with a warning buying it was like a ‘xxxc shoot” because there was apparently NO QUALITY CONTROL in Vietnam (the source of the product). I based purchasing the full mattress on the one I had at home not reviews. Looking over reviews there is no middle ground. Either the product is amazing or something that should be trashed or used for a kids bedroom ‘trampoline bed’ for little ones. NO IN BETWEEN! 2. I would leave a review of AMAZON POLICY ON THIS TYPE OF PRODUCT WITH A WARNING - DON’T PURCHASE! I told her Amazon should NOT SELL this item any longer, their reputation will be hindered by what I deem a bad policy such as this. 3. Everyone I talked with at Amazon were courteous and friendly SO THERE YOU HAVE IT! THIS IS THE FIRST OF THIS KIND OF REVIEW I HAVE EVER LEFT. THE DECISION TO BUY OR NOT BUY IS YOURS; HOWEVER, PLEASE TAKE THIS WARNING IT IS A ‘xxxx shoot” on what you get with the possibility of only getting a 35% refund and you have to find a way to dispose of the mattress. FTJ