Bests & Worsts Reviews from Amazon

I purchased an item from this company several months ago and was extremely happy. I came in a lovely satin wine bag and had a lot a brilliant color. I just ordered one this month (8/17), and not only did it take a month to get here, which I was informed of at the time of purchase, it came in a burlap sack and has virtually no color shine or anything in it. Additionally, it has a fracture all the way across one side. It is barely even smooth in spots. I don't know what has changed with this company, but the quality is a big mess now. Would never recommend.