Bests & Worsts Reviews from Amazon

Overall this product works when it functions properly. The integration with Alexa and the Kasa app were simple. Short story: worst customer service ever. Longer story below: So why 1 star you ask? Well, this has to be the worst customer service experience I have ever had. Within a month one of the 4 switches we purchased started to malfunction. It does not dim properly or work with Alexa (aka wife is NOT happy that her husband bought 4 switches and one is not working). So the product has a two year warranty, awesome! Or so I thought. After an extremely long conversation with customer service (one of many for at least five hours) I was told I had to register my product. Should have taken five minutes to say please register, we do not see the SN. After a lengthy online chat they finally were able to understand the serial numbers were not showing in their system. After they finally manually input them our their end am I able to register them on my side, took two hours for this to take place. Now it gets better.....person on chat is ready to process return and says (types) just take it of the wall and send it to us, then we ship you a new one. What? You want me to take it out and send it to you? Yes, just take it out, pay the shipping and when we receive it we will ship a new one. They wanted me to pay for shipping, leave the lights unable to turn on or off or buy a new light switch as i wait for them to send the faulty one back. After explaining my lights will not work without a switch and also have live wires exposed ( yes i would cover them) I was told to just kill the breaker and leave it off. Yes I was told to kill a breaker and leave it off. I felt like David Spade in TommY Boy... So then I am told they can send me one with a hold of $25.99. Makes sense if I want my lights to work to send me a switch for a hold fee then remove the hold and refund once they receive the faulty switch. I was like perfect that makes sense. Agent: that will be $14.99 for standard shipping? Wait, my switch is 30 days old and under a 2 year warranty. You want me to pay $15 to ship me a new switch because you sold me a defective switch? Long story long, another hour and conversation with a supervisor to get them to pay for shipping. Worst service ever!!!