Bests & Worsts Reviews from Amazon

Purchase directly from Samsung - had it professional installed and it worked for 4 or 5 days before it stopped turning on. Been dealing with Samsung Tech Support for 18 days so far and still no resolution. I would look at a different product as there are many reports of this problem, hard to feel confident in the set now. I just spoke to Samsung sales who said I can't return the set now as we're outside the return window - even though we contacted them within 5 days of the original delivery. Terrible customer service! UPDATE: Just to try to save people from the same mistake I thought I would give an update. Samsung originally told me they would send some replacement parts on July 2nd that I would have by July 6th. I called them earlier this week and they promised the parts were on the way. Update today July 13 is they have no record of the original request at all and had assumed the TV was fixed. I'm now at the stage of just getting passed between departments so will initiate a purchase protection claim with my credit card company. TV was Purchased on Jun 6th to give people a view on how bad the service is.