Bests & Worsts Reviews from Amazon

Worst customer support on any product I've ever ordered! Product failed within a year of purchase and got ZERO help with this router ........ Will NEVER purchase another NETGEAR product This company has lost me as a customer.I will advise anyone thinking of going the NETGEAR route stay clear and save yourself angst if your product fails. Their "support people" are or seem ignorant of what 'support' is. When my router died, the technician, with a heavy Indian accent, diagnosed that it was a 'factory defect' and would replace the router. This was after hours on the phone just trying to reach the Support Department. Their web site was joke ...... emailed and emailed and called again, more hours of my time, finally getting a "case number" ...... Still no satisfaction .................. still waiting on their response. Shame on this company ... This product wound up in the trash...... Purchased a router from LINKSYS [AC1200+] and am very happy to be able to stay clear of the NETGEAR line. NEVER NEVER NEVER NEVER again!