Bests & Worsts Reviews from Amazon

It was clear to me that the rug was covered in mold before I even opened the plastic. Still, I thought maybe I could clean it. This rug is a disaster. There is no question that the person who picked this order saw and smelled the mold yet chose to ship it to me anyway. You put the health of the UPS driver as well as me and my kids at risk. Now I'm trying to return this thing and it is nearly impossible. I'm trying to get the message to Amazon that this product was shipped to me damaged and I don't want to pay shipping to get a replacement. IT IS IMPOSSIBLE TO GET IN TOUCH WITH AMAZON. Now, I'm trying to deal with UPS to schedule a pick up. (Also nearly impossible because none of the phone numbers they gave me are not working numbers). When orders go right, Amazon is pretty great. When they go wrong it is incredibly hard to fix.