Bests & Worsts Reviews from Amazon

(Original review May 2013 -- Edited April 20, 2015 to add photo of grit in stylus tip per reader request) I purchased the Adonit Jot Pro capacitive touch stylus yesterday afternoon from a local retailer at a price of $30. After using the new stylus for about half an hour, I noticed a long, deep scratch across the screen of my Nook HD+ tablet. I turned off the tablet to clean the screen and found that the new stylus had been scratching the screen all over. Upon closer inspection of the new stylus, a defect in manufacturing was discovered in which a tiny, hard piece of grit was molded into the clear disc that constitutes the stylus' tip. I emailed Adonit customer support at support@adonit.net with the details of the damage to my property and a request for compensation. Demonstrating a consistent aloofness to my concerns, support representative Michael's response was that their products are not made to scratch device screens, and that the warranty does not cover anything beyond the stylus itself. My first warning to the potential customer of this company is that there is no statement of warranty provided with the Jot Pro product in its own packaging. Secondly, the warranty, which was emailed to me instead, doesn't actually provide the customer with any guarantee of support or compensation. I took magnified photographs from various angles with a Canon 60D and provided the images to Michael, requesting that he allow me to send the defective stylus to his company and let them conduct their own independent investigation and inspection. This offer was in good faith on my part as I would no longer retain any physical evidence of the defective product, and as such would put my full trust into the Adonit company to inspect the device, investigate my complaint that the defective stylus disc scratches glass, and offer reasonable compensation: the replacement of my Nook device or the servicing of its screen. Furthermore, by sending the stylus to Adonit, I would no longer be able to acquire a refund from the place of purchase for the product. My request for Adonit to receive the defective stylus and conduct their own independent inspection was three times denied. Seeing that the opportunity for reasoning together has been consistently ignored over eight exchanges of correspondence, I am bringing my experience to the attention of any potential customer I can reach. Adonit buyer beware: This startup sells merchandise that is overpriced for its margin of error in manufacturing and risk of loss to personal property in usage. Should you purchase their stylus products, as per my experience, you may receive a defective tip that etches deep scratches into your screen glass. Should you experience such personal loss, as per my experience, the Adonis customer support will demonstrate no interest whatsoever in inspecting the product in question to determine a flaw in manufacturing or any company liability for ruined customer property.