Bests & Worsts Reviews from Amazon

ZERO STARS — BREVILLE’S CUSTOMER SERVICE IS NON-EXISTENT. DO NOT BUY THIS PRODUCT. OUR CARAFE BROKE AFTER 18 MONTHS OF USE. WE HAVE TRIED FOR OVER ONE MONTH TO CONTACT BREVILLE TO ORDER A REPLACEMENT. WE HAVE WAITED ON HOLD FOR MULTIPLE TIMES FOR OVER ONE HOUR WITH NO PICK UP. THEY HAVE NO CHAT LINE OR OTHER METHOD TO CONTACT THEM. IT IS RIDICULOUS THAT FOR A $225 COFFEE MAKER YOU HAVE TO REPLACE THE ENTIRE COFFEE MAKER IF THE GLASS CARAFE BREAKS. THEIR WEBSITE CONTINUALLY SHOWS THE GLASS CARAFE AND/OR THERMAL CARAFE REPLACEMENT AS OUT-OF-STOCK. THIS IS VERY DISAPPOINTING. THIS WILL DEFINITELY INFLUENCE WHETHER WE WILL BUY THEIR PRODUCTS IN THE FUTURE. WE WERE LOYAL CUSTOMERS OF THEM BEFORE THIS. HOWEVER, THIS IS UNACCEPTABLE. IN 20 YEARS OF USING AMAZON, I HAVE WRITTEN LESS THAN 5 PRODUCT REVIEWS. BREVILLE’S LACK OF RESPONSIVENESS LEFT ME NO OTHER RECOURSE. I WANTED TO GIVE IT ZERO STARS BUT REVIEW WOULD NOT LET ME.