Bests & Worsts Reviews from Amazon

What should’ve been a very simple process was absolutely awful. I tried to buy my parents a gift card on Christmas and it turned out to be an absolute nightmare. First I try to get the type of gift card that you could print out. Failure. Then I try to get the type of gift card to gets email. Failure. It kept telling me that the order was placed, but I would never get the email confirmation. Then when I call customer support to get it all straightened out, they told me that the card was never charged so, like, no big deal. Your customer service people could really care less. They even asked me what I really wanted saying that it was all set now, and I told him that I Want them to look into what went Wrong, and get back to me. No one ever did.