Bests & Worsts Reviews from Amazon

After having to send in my older, fully-functional Kindle Paperwhite 2018 to get the 20% trade-in on this new device, I found myself without a Kindle for a little while. So, I was so excited when this finally came today! Especially since when you purchase it, you get 4 months free of Kindle Unlimited. I really wanted to get started reading on the new Kindle and make good use of my subscription. Well, sad day, this is how my Kindle looked when I received it and tried to power it on. I already traded in my old Kindle, have a free Kindle Unlimited subscription, and well, no functional Kindle to read on. I had to spend my free time today contacting Amazon to arrange for a replacement to be sent, and the fastest they can replace this is FIVE more days even with my Prime subscription. So there go another 5 days of not using the Kindle Unlimited or getting the joy of reading a book in the evenings. Oh, and I get to be the one to have to make a trip to UPS to return the non-functional Kindle. How convenient. Apparently, this device is not well-made, and let's just say, I'm not pleased. I wish I had NEVER traded in my older Kindle! UPDATE: They sent me a REFURBISHED Kindle rather than a new replacement. What on earth?????!!!!! I even specifically asked customer service if the replacement would be new rather than refurbished and they promised me it would be new because it arrived not functional and was within the 30-day window. Called customer service and they said they would send a new one, but it was on back order. UPDATE 2 MONTHS AFTER THE LAST UPDATE: Well, received what I thought would finally be my new Kindle after almost 2 months. No joke, another refurbished one. Called customer service again and maybe they will figure this out this time around. How hard is it to get the NEW KINDLE that I paid for???