Bests & Worsts Reviews from Amazon

I have four Labradors and live in the hill country of central Texas. After one of our pets ran away for a day, we decided to try the Tagg product. At first all was well, for about a week or two. Then we noticed that the batteries in the trackers would only last a day or so(24 - 30 hours). We went through months of trial and error, working with support, trying to troubleshoot this issue, and eventually replacing three of the four trackers we had, to no avail. My suspicion is that the charging/base station had some sort of problem and could not easily 'see' the trackers, even though all of my dogs stay within about 10 to 30 feet of it 98% of the time. What would seem to confirm my base station diagnosis was that when we had a tracker become detached from a collar one day, the iPhone app worked like a champ and led me directly to the tracker out in the woods. It had become detached while the dog was rolling in the remains of something dead... oh joy. So the cellular system had no problems keeping up with that tracker that day, but can rarely keep up with the base station. The batteries would fail and we would never get a "low battery" warning as we should, so we would not know it until a day or two later unless we were regularly checking them. Tracking them online was equally frustrating because the system could not really keep track of them properly; most of the time the online icons showing location would be a couple of days old or would show them being out and about when in fact they were sleeping next to the base station. This does not give you a sense of security when you know you might have to track a dog down... Eventually(after approximately 2 to 3 months...)the Tagg support people basically gave up. They simply said that it is a cell coverage issue and we will not be able to do anything about that, so your batteries will always run down very fast. The escalation support person even acknowledged that it sounded to her like the base station was bad, but that they "had a process they had to follow..." and would not be able to replace the base station. She then said that she could offer me a full refund on all of our trackers, even though we bought them 7 or 8 months ago. So basically (it sounds like to me...), they gave up and are getting us out of their hair so they no longer have to deal with us. I think the product is a very good idea and is something I desperately want to use because of where I live. I spent months working with their support trying to get the devices to work as advertised, but failed. Buyer Beware! YOU ARE NOT TOLD EVERYTHING ABOUT THESE UNITS BEFORE YOU BUY THEM. Tagg is owned by Qualcom, a huge soul-less corporation which is populated by drones who will follow their process to the letter, even if it costs them money or failure. If you live in a big city, you will probably have few problems. If you are out in the country where they can blame the cellular company for their failure, you may be out of luck. I hope you have better results than I did.