Bests & Worsts Reviews from Amazon

I ordered a set of these, one of them wouldn't work. I contacted help, they weren't much help, they first linked me to the help page on the web site...after two more emails with no help, I sent a video of how it was not working, because I got tired of answering the same questions. I finally got a response after 10 days, saying I could return it for replacement. I returned it and ordered another set. When the new set came you could tell it was a set that it had been opened and returned...it wasn't packed right, the Onyx's were in the "gift box", not clipped to the display box where they were supposed to be (can tell they had been there and taken off)...and the box part was on top, and not underneath where it should have been. And big surprise, these did not work either, they would connect to the phone, but then randomly disconnect, and sometimes you would push to talk, and nothing would go to the other one (yes it beeped, and the lights were green)...and sometimes you would push to talk, and nothing, other times you push to talk and it just beeps and beeps and beeps.....I'm really dissapointed, I so wanted these to work.