Bests & Worsts Reviews from Amazon

I ordered this plant and when I opened the package half of the dirt had fallen out. I believe this is the reason it died. The roots had been damaged, probably. I have always done well with indoor plants, outdoor plants not so much. After it started dying I was sure I could save it. But just last night I decided it's not going to make it. I was pruning it and one whole trunk came out, as shown. The other one might make it, as shown. But I doubt it, it has gone down hill for 2 months. I missed the return window so I LOST $60. Don't trust this grower!!!