Bests & Worsts Reviews from Amazon

Ordered the 11pro Amazon preferred and received the phone and bright to my carrier (Sprint). The phone can’t be hooked to their network, so it’s not Unlocked. Called Amazon, got the runaround. They finally decided to replace with a different phone. 2 days late for delivery, at least I got a replacement, at least I have it, right? Wrong….another trip to the carrier. Guess what? Won’t hook to the network. Again, Amazon advertised that it would work for sprint. So now I have 4.5 hours of my time at my carrier and multiple phone Calls, approximately 3 hours, and still no phone. This was an extra bad experience with Amazon with a side of wasted time. Save yourself the aggravation and look elsewhere. With all of this said, I’ve been a Prime member for 14 years or so and this experience has me seriously questioning my renewal with Amazon. Good luck.