Bests & Worsts Reviews from Amazon

The positive ratings are accurate....but only if you've purchased this bed BEFORE 2014. Now, it's barely worth the money. Here's why. Prior to 2014, the only hotels that I would stay in were the Marriott brand hotels. When it comes to beds I knew that the Fairfield Inns would occasionally have the comfortable Jamison beds, the Staybridges would frequently have some variation of the Jamison mattresses (always comfortable) and the Marriott and Residence Inns would always have the famous Jamison mattresses! Since my career required that I travel, I pretty much know their mattresses! :) Well, last year (Dec 2014) I ordered my mattress from the Marriott.com website. I had the model number of the bed that I wanted because I pretty much harassed the managers of housekeeping at 2 nearby Marriott hotels for this information! At first I called Jamison Mattresses and noticed that the greeting no longer said "Jamison Mattresses" like it did the month before when I called. The person who answered told me that Jamison Mattresses was bought out by another company but they were still selling the REMAINDER of the mattresses that they custom made for the Marriott. They told me that they had a specific number that I needed to call in order to buy it. So I called that number and was forwarded to the Marriott.com website. I specifically asked the people at Marriott.com whether or not they were still selling the Jamison mattresses that they've ALWAYS supplied the hotels with. I was told that they did. I placed my order (which was over 2K) along with the mattress padding and was told that I would receive my bed in 2 weeks. My padding came within 3 days and at the end of about 2 weeks I called to find out when my bed was coming so that I could make arrangements to be here. That's when I was told that there was a "holdup" at the factory and that they were still "making" my mattress! 'Wait. What???? Why would they .....?' At this point I asked them why they were "making" my mattress when Jamison said that they were selling the remainder of the mattresses! Why wasn't I getting a mattress that they'd premade in a warehouse because if this was truly a Marriott mattress then that would mean that they were already made and waiting for an order from one of the Marriott hotels, right? Afterall, I highly doubted that they would wait for a order from the hotel and THEN make over 100 mattresses for them! Well, they then gave me some 'song and dance' about how there wasn't a warehouse that held the mattresses and that they did in fact make the mattresses upon request from each region and that Jamison was going to continue to make their mattresses up until a certain time so it was indeed the same mattress. This sounded suspicious but they already had my money and they kept assuring me that this would be the same mattress so I waited. I think you know where I'm going with this. I eventually got my mattress. I put the mattress pad on it. The tag said that it came from Jamison and although it didn't have the same model number on it, the name of the mattress line was the same. Because it's new, when I laid on it I could tell that it was comfortable but I couldn't tell if it was the same one because obviously the hotel mattresses have been slept on for a longer time and were therefore broken in while this one was not. However, it is now a year later and even though this mattress has been slept on by 2 people every night for 6 months and it still does not feel like the Jamison mattresses that I have slept on when I stayed in Marriott hotels!! Is it comfortable? It's okay. Would I have spent $2000 on it? No. Do I think that they are running a scam at this point? Yes. I think that they didn't bank on the Jamison company selling out to another company and changing the way they've made mattresses. I think that Marriott has made a lot of money off of the mattresses that Jamison has provided them and while they are trying to figure out what other mattresses they're going to use (I heard that they are using Serta mattresses now) they are trying to ride on their previous reputation for having comfortable beds in order to sell the other mattress models that Jamison makes but that the Marriott company never felt were actually comfortable enough to use for their hotels! If you're calling the Marriott number anytime after December 2014 and you speak to a customer service representative, keep in mind that they're going to tell you exactly what was written on their scripts to tell you! They don't really know what it is they are selling you because they are off-site OR they know that they're selling you a Jamison mattress but they know that it's not the same mattresses that the Marriott has purchased from Jamison in the past. The bottom line is that the Marriott Jamison mattress line has fallen and is honestly no longer available to the public.Good luck!