Bests & Worsts Reviews from Amazon

One star, not because of the product, as I've not been able to fully use the service I cannot comment on it. The one star is single handly because of customer service. God help you if you need to contact them. First I was struggling to get the kit registered, the site was saying the barcode was unknown. I email customer service to help seek out the possible issue. Which I was told that I needed to register the kit, and was sent a link to the registration page. Clearly, this does not solve the problem. I was eventually able to get it registered, or so I thought. Before mailing the kit back, I wrote down the barcode just in case there were more problems. Few weeks pass, and I'm curious as to what the status is of the sample. I log on to the 23andme website, I'm greeted with a page that says I've not set up a profile and wants to know if I want to buy a kit. I tried registering the kit again just to be told that the barcode is already registered. Once again emailed customer support, explaining the problem, I was given a few possible explanations about how it might have happened, but once again I was told to go to the registration page and register my kit. Not sure how one is supposed to do that, given I clearly stated in the email that it said it was already registered. Maybe the DNA service itself is actually good, but if you have to contact CS, don't except anything other then a copy/paste message.