Bests & Worsts Reviews from Amazon

This thing is a nightmare. It's heavy and difficult to manage; per recommendations, I deployed it to get an idea of how it works, if it would fit my window sill, etc. It is clunky and didn't feel all that sturdy or safe. But I figure, still better than nothing. It's 20 degrees out right now; I figure I'll wait for a warmer day to test it, and decide to put it away until then. This is where the madness starts. On the instructions, there is a picture of a smiling woman folding the ladder back into a tidy little compact package. Folding up the first 11 rungs isn't too bad... but then it says to stack the remaining rungs on top of those you've already folded. Yeah... that is SO not going to happen. It tangles, it comes apart...and of course when when comes loose, it creates a domino effect. I take a deep breath and try again. I look at that little drawing lady and call her a few choice names, and wonder where she's hiding her glass of wine. Maybe this could be done with two people, I don't know; I just have a couple of cats who weren't coming anywhere near this noisy hunk of metal. After more than an hour and a few dozen nasty words, I gave up. Now I get to return it as a jumbled mess. The smaller version may work well, but the three-story one is just too much to wrangle.