Bests & Worsts Reviews from Amazon

First, I'd like to say how excited I was when I finally ordered this new "toy." It came HIGHLY recommended to me by my sister, who shops deals like it's her job. I didn't even read the reviews, I trusted her recommendation. FAIL. I was going to write a clever story about the brussels sprouts that I tried to cook for a dinner party that I had that evening.. but it ended up being too long so I deleted it. Long story short... the Air Fryer lasted 7 minutes before it died. It literally lasted 7 minutes, which is about half the time it takes to cook brussels sprouts. This all took place on a Friday evening (after GoWise shuts down for the day and the rest of the weekend.) I had to wait until Monday to call customer support. Customer support was quick to answer the phone. After verifying my purchase there was no trouble shooting. They instructed me to email them proof of purchase (invoice), a picture of the product plugged in and basked pushed in (showing LED screen blank), and a picture of the serial number on the bottom of the fryer. I did that and a few days later received a response that they were unable to open the picture that was the invoice. A few days after I sent them a new picture they replied with a shipping label for me to return the product. It's been over a week since I've had this broken piece of garbage sitting at my home and now I have to return this to them, wait for them to inspect it, and then they will send me a new one. Yeah, no. Thanks but no thanks. I'll take my money and invest it into a product that actually works. BUYER BE WARNED. This product is garbage. Maybe it'll turn on and work for you right away... but what happens in 3 months or 6 months? Do your research and buy a trusted brand.