Bests & Worsts Reviews from Amazon

This is a beautiful blanket, but one of the controls didn't work from the moment I received the product. After following the instructions to contact the manufacturer directly, I finally got through to someone in customer service and was told that they would ship out a new control to me and I would be receiving it in approximately 5 days. 10 days later and no control. I have left numerous messages on the manufacturer's voicemail, as there is never anyone there to answer the phone. No one called me back. I am very displeased with how the company has handled this issue and will never purchase another product from them.