Bests & Worsts Reviews from Amazon

I am a homeschooling mom who purchased this item this summer to make ice cream with my child. It worked wonderful, but we are completely unable to get the seal holding the saltwater undone from the container.I had two strong men and my contractor, who used torque, try to remove the seal and couldn't get it to budge. We are sitting here with an item we have used once and can't use again.We have contacted the company, who made recommendations,which we tried to no avail and when asked for a replacement, recieved no reply. They have been unresponsive to us since. A bad, bad deal!