Bests & Worsts Reviews from Amazon

I bought this spray in 2018, Apr 3rd and I've been carrying along with me just in case and never had a chance to use it , thankfully. Last week when I was in a state park I wanted to test the spray and couldn't pull the protective plastic off. When I pulled harder, it broke.... Then i picked it up and tray to put it back and all of a sudden the spray came all over my face..... I was in the middle of nowhere so there was nobody to ask help I tried to wash my face and it didn't work... Then an unbelievable palpitation came , my heart rate probably rushed to 200bpm or something I could hardly breath... I almost called 911 but then I though if I'm going to have a cardiac arrest 911 would not reach on time anyway... so I didn't So... it was obviously a faulty bottle. I contacted Amazon Help and they refused to give me any support at all , the customer representative said : "It's a 2018 order. We're not eligible to do anything in it....." (Exactly his words). A bear spray is not something you use every day or even week, you may require an assistance one year or two year after the purchase. Refusing customer help (and he did this in a very impudent manner) shows no professionalism at all. I already sent the whole chat as product review and Amazon refused to approve , all I was trying to do was show people what kind of feedback they may get from the seller. As a responsible consumer I just wanted to warn people, because it's a serious matter and I didn't something similar to happen to anybody else. I'm curious whether this review will be approved by Amazon or not .. ********** SEC customer service contacted me and agreed to send me replacement bottle. Thank you.