Bests & Worsts Reviews from Amazon

Coffee pot worked great when we got it and made great coffee. Now it is less than 5 months old and has started leaking water. I contacted Moccamaster regarding my leak and was sent a note saying send $99, proof of purchase, and ship to us so we can look at it! It has a 5 year warranty but ONLY if it is a manufacturer defect - and they determine if it is or is not a defect. I responded to the email, explaining it was less than 5 months old and got the same chain email back as a reply.! Cheap coffee makers have a better warranty than this expensive piece of crap. Would not recommend buying especially if you ever need to use the warranty. Customer service is nonexistent!