Bests & Worsts Reviews from Amazon

Update Nov 13, 2014: I'm lowering rating to 2 stars because the unit eventually stopped working altogether a few months ago (so almost exactly 3 years after I got it). Power won't even come on whether it's plugged in or on battery. I tried leaving it discharged for days, removing the battery, turning the LTS (Long Term Storage) switch ON, then OFF, everything. But it just won't work anymore. I tried calling customer service multiple times - I could never get anyone. It does not even let you leave a message. It just tells you to try and call during regular business hours (which is what I always did), but no one ever picks up the phone. In other words, there's zero customer service now for this product. My guess is they realize their products die eventually. Too bad.. Original review below from Aug 2011: I have quite a mixed reaction to this product. When I first got it, I was surprised by how light the speaker was. It was very easy to setup and to pair my Blackberry with this speaker via blue-tooth. When I played the music.....I was blown away! The sound was beautiful. It was really clear and with enough bass that my wife and I were both very impressed. My wife loves bass while I prefer more treble and clarity. It's really impressive that we were both very satisfied with the sound! But onto the bad news. This comes with a USB transmitter that you plug into your computer so that you can play songs from your PC on the speaker. For me (I use Windows XP) drivers installed automatically and everything seemed to be set up okay. Except that the USB transmitter couldn't pair with the speaker. I tried it again and again, and on different PCs, power-cycling, etc. But as of today it's still not working. I find that amazing since it's the transmitter that they ship with the product. I don't think they even tested it! And like others, I've tried emailing customer support many times with no response. It has been 16 days now with nothing more than automated responses indicating that someone will contact me within 3 business days! If I hear back from customer support, I'll update my review. But till then, I just wanted to share that the sound is really fantastic. But the USB transmitter they shipped didn't work, and there's practically no customer support on this product right now.