Bests & Worsts Reviews from Amazon

I am giving this product a one star because the seam on this luggage separated on the first trip. On the second trip the separation turned into a total blow out epic fail!!! :) By the way I purchased this bag on 6/21/2017. And....for the record I did not over fill this luggage. I submitted an online ticket through Delsey customer service. I was not sent an acknowledgment message via email; even though, during the online process I gave my email address. After two weeks I called in to find out what the status was for my ticket. There was no record and I was advised I have to ship my luggage out of state at my cost (yes my cost) to another company to have it inspected so the "other company" can advise me whether it will be covered under warranty or not. If it is not covered I will be advised what the cost of repair is. By the way there is no acknowledgement/tie back to Delsey for the repair. This is now between me and the other company. Delsey Customer Service made no attempt to allow for tracking of the issue........I am now on my own. Did I mention the seam separation started on the first trip.....grrrr... Good Luck Delsey! Can you save me "the customer" and change this from a one star to a five star? The ball is in your court. I am sending this down to a repair company in Greenville, SC named Ayers Leather Shop. Spoke to Peyton Ayers. Real nice guy. Hopefully he pulls this out for Delsey. FYI. So far I have spent two and half hours dealing with this that includes going to UPS to ship this article. So far my cost is $35. Stay tuned Amazonians. I will provide more feedback as this plays out. Some companies end up pulling something like this out of the ditch. At this point it feels like a potential nightmare on the horizon.