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I have been using DNS for almost 20 years, really! I depend on it to type for me. The last two versions (12 and 11)cause a hanging problem that Dragon has been incapable of fixing. It is very frustrating. It works fine for a while then hangs/stalls. The dufuses also put a part of the program in the temp directory. I don't know if it happens on installation or training. But if you ever clean your disks like you should of cookies, temps, etc, it looses something it needs. Who in their right mind stores important program files in a temp directory?! It is also incompatible with certain Flash versions, and can screw up Firefox as well if you use one of those versions. This is most likely Flash's fault. I am computer proficient and have a powerful computer. I reinstalled a few times,made a new user profile and tried solutions others suggested in their forums. I can't believe they have the nerve to try and charge such a high price for the upgrade to version 12. People on their forums say version 12 has the same problem. There is no excuse for such poor support for a program. Do Not get it until you hear of a patch to fix the problems.