Bests & Worsts Reviews from Amazon

I received this 12 pack in what looked like fine condition (they are 11.1 oz, not 11.2 oz, but no big deal). Vita Coco has changed their formula to include vitamin C, possibly to prevent the problem I had: a product that smelled and tasted like rotting fish. About half of the products contained clear liquid, and about half when you opened them contained a urine-colored product, with the white cardboard around the mouthpiece having fringed into a brownish color. Vita Coco assured me this was a normal color variation. I drank quite a few of them, and the tasted varied greatly. Some were almost as sweet as glucose syrup and I had to cut them with water. Some tasted what I would call normal. And then I came across one of the brown mouthpieced ones with urine-colored product which smelled and tasted like rotten fish. I called Vita Coco again and again was told that I should be happy that there is a color and taste variation because it indicates a natural product. I was then interrupted and asked if I had a point I was trying to make. I told the customer service agent at Vita Coco I was telling her the product tasted like rotting fish. And she responded by telling me that she liked fish. She asked me if I call a lot of companies to complain about products. I will give myself a lot of credit and say that I remained calm in spite of her continued nasty comments. She kept telling me I needed to contact Amazon to file my complaint, and I was aghast that a company that sells beverages couldn't care less that they were selling a rotten beverage. She said 99% of the time they're not. So she is trying to make me feel better by saying only 1 out of 100 of their products is rotten? She told me she had nothing more to say and had given me all my options (having given me the Amazon.com phone number). At this point, I was annoyed, and maybe this wasn't the best thing to say, but I asked if she would be contacting the FDA about this. She told me that the FDA doesn't handle natural products. She said what would they do--tell us to use different coconuts? I finally said, I just want to know that you will pass this message along, and will you contact me to update me. Normally I wouldn't care. Normally if she hadn't talked to me like she had, I would have been happy for a refund or anything, none of which was offered. I don't need to know what the company will do. But she kept sarcastically saying she was going to pass my message along, and I told her based on her attitude I didn't believe she was going to do anything. She asked for my e-mail and said if I don't hear from them in 6-8 weeks, that she *really* hopes I call back. I have worked in customer service, and I have had to put up with abuse from customers, so I never treat representatives like that. And I was nothing but polite to this person who was abusive to me. If a rotten product wasn't enough to turn me off, the rotten attitude at the company's New York office was. I don't trust this company, and they ruined their name in my eyes forever.