Bests & Worsts Reviews from Amazon

Ohhhhh, what a disappointment we had today. My son has been saving every dollar for over a year to buy this electric offroad bike. Based on all the reviews and pictures, I was sure this was going to be a great bike for him. Well, much to my surprise, we unpacked the box and found a bike very unlike the pictures or descriptions. First, and most important, a solid frame. WHAT?! Not front or rear suspension as shown in the pics or the descriptions. Second, no front disc brake as shown in the pictures and even on the video on Razor's website. Third, the packaging was insufficient and severely damaged when we got the box. No foam supports like in the video on Razor's website, just a couple of cardboard blocks. Fourth, it doesn't work. Charged it up, turned it on, NADA! Nothing. Light turns on, wheel doesn't go. I'm very disappointed, as is my son. Clearly Razor has taken a turn for the cheap on this bike since the last review. We'll be returning this one and trying to find an older model that still has all the features we thought we were buying. UPDATE*** Just got off the phone with Razor and have official confirmation that all suspension has been remove from this model. Don't believe the product description here or anywhere else that it has suspension. Very deceiving if you ask me. And a corporate money pinching move that undermines their reputation if you ask me. UPDATE2*** Amazon took this back no questions asked and paid the shipping. I went on Craigslist and was lucky enough to find a brand new older model. Bought that one and my son just LOVES it. I don't know how you could ride this without the suspension though. He rockets all over our property with it. So Razor definitely messed up a perfect product. What a shame. You might be able to find an old demo model at some sporting goods stores. I saw one on the shelf at Dunhams that still had suspension on it. But they will be hard to find. Good luck!