Bests & Worsts Reviews from Amazon

Live chatted with their "experts" for over an hour. They had me check the date, time which I told them I couldn't get to. They had me turning off and restarting wi-fi and kindle. the last one gave me instructions to go into Windows. While going from his chat notes to my computer, he typed ": I don't mean to rush you, but we've been idle for 2 minute. " WOW. So now I am trying to figure it out myself because I wasted over an hour with people who knew no more than me!