Bests & Worsts Reviews from Amazon

I bought these headphones a couple months ago and have only worn them a handful of times. They are my first pair of good quality headphones I was just starting to get used to them and enjoy them when they broke on me. It would be one thing if I slammed them down hard or they broke after taking a few falls... but for them to break after slipping off my head into a carpeted floor just once is completely unacceptable. Especially for a "Sony" product. The break was clearly from poor construction, and not repairable without restricting the movement. I was hoping to contact that seller directly to see if I could exchange for a new pair, but the option isn't available under my orders. Hopefully this can be resolved...