Bests & Worsts Reviews from Amazon

Was gifted this product for christmas. Was extremely excited! First 12 minute cooking worked fine. Went to reload and nothing. The timer would start to.countdown, but no fan. Checked manual, no info on errors, etc. All of a sudden noted the top of the cooker was pulling up. The unit got.so hot that the whole top piece melted away. Apparently the fan wasnt working and without it to displace the heat, the plastic.of the unit couldnt handle the heat. Ok, sure, faulty unit, let me call the company and see how.we can remedy this. BIG MISTAKE. First I called several times, leaving a message, etc. Finally got someone real time to answer. She spewed off unapologetic, scripted nonesense. I explained our dilemma- that I wanted to try a new unit, but was leary to do so in case this wasnt just a fluke (as she half heartedly promised it was). I was informed that the allowable return date would be 3o days from purchase of the original machine. Are you kidding me? I had officially 3 days to mail the product back and get my new unit, which they would not ship until the inspected the old unit- and try it and hope it.doesnt break. After that point, they would be happy to continue replacing the machine, but wouldnt offer a refund. I decided to skip trying again and spend my money on a company with better cuatomer service. They said they would email me shipping label AFTER they got approval from thier.supervisor- which (get this) "could take a day or two up to 9"... wow. I.get an email 4 days later that it was appoved but they needed photos of the damage before they could send it. Laughable. Called amazon and had a shipping arrangement within minutes. Refund in my account upon pickup from UPS. Amazon should discontinue its relationship with this joke of a company. I urge you to not buy from here.