Bests & Worsts Reviews from Amazon

I don't have an issue with a $10 charge but I do have an issue with the way it was done. I won't go into detail about this fee, a lot of people have already written about this, just do a search. This device was marketed as hardware that allows Google Voice users to connect to GV (which is a free service) and use their regular house phone, . The company decided to extort $10/year from people who had purchased the hardware by demanding they pay for ""premium help support". There were no advance messages, the phone simply stopped working properly and when you went to try to figure out what happened, you'd get a notification telling you that you have to pay $10. If that works for them, what next? Next year you charge $20- $30 the year after?