Bests & Worsts Reviews from Amazon

I bought this for my wife as a Christmas present. She wanted a fitness tracker and this one had all the right features and looked pretty cool too. It had the bonus of being able to go into the wrist strap or the clip (she clips it on her shoe for accuracy while walking). At first she was over the moon with it. She loved the features, loved the app, and was having fun making sure she got her steps in every day. Then, after a few days, she was walking through our living room and we heard a "snap" and it fell off her wrist. The wristband had snapped and let the flash fall out. She picked up the flash and it was dead. Thinking it was a freak thing, we had it replaced (yay Amazon!) and she was happy again. But then today she came to me and showed me that the new band had cracked too (see photo). This time it didn't come off her wrist so the flash itself still works, but the wristband is now useless. I emailed the company after the first band broke (and I couldn't find any replacement bands for the flash online) but never received a response. That was disappointing. So, it's going back. The idea of a "fitness tracker" being so fragile seems strange to me. These devices are designed to be worn while working out, yet even with very light use the cheap wristband snaps, and if you're unlucky the flash falls to the floor and stops working. A cheap children's watch is made of sturdier stuff! We're going to look for something that can actually last for more than a few days. So while we initially loved the device, we're now disappointed all around. Poor quality, poor durability, and no customer service to speak of.